Front of House Staff - Griffith

You are our Brand Champions.\nWorking in the front of the restaurant includes taking customer orders, pack the orders, maintaining restaurant cleanliness and ensuring items are well stocked. We are looking for friendly, outgoing team members who have a strong work ethic and are committed to delivering excellent customer service. If you have some experience in the food industry – great, however, it is not an essential requirement. All you need is a vibrant personality and willingness to learn!

KNOWLEDGE AND EXPERIENCE REQUIRED

• Great Communicator and Customer Service
• Experience of Customer Services 
• Experience in Fast Paced Fast Food preparation and Service.
• Experience in Point-of-Sale Systems
• Appropriate Food Handling Certificate

SKILLS REQUIRED

• Great Team Player
• Receiving and confirming walk-in, telephonic, and online customer orders.
• Accepting and informing the relevant staff about food and beverage requests.
• Understanding of Food Standards and WHS Requirements 

FUNCTIONAL COMPETENCIES REQUIRED

• Ability to cope with conflicting demands and to prioritise tasks.
• A positive attitude to dealing with people.
• Ability to follow quality assurance and operational processes.
• Effective Time management
• Ability to communicate on a multitude of levels depending on the situation.

Front of House Staff

• With enthusiasm and genuine desire greet our customers and advise on our range of fast food and drinks and take their order with enthusiasm and a smile.
• Work in a fast-paced environment as part of a team, in a high-volume environment while remaining cool and calm on the inside. 
• Assist in and prepare with precision our dishes, delivering complete orders to the dine in customer or Take Away Guest promptly and accurately.
• Prepare orders from our Delivery Partner Platforms, Online and Phone Orders in the correct time frame. 
• Promote our Specials. 
• Operate Redcat (Point of Sale) and EFTPOS machine.
• Operate the store Equipment – Coffee Machine, Display Fridges, 
• Dishwasher
• Follow all Good Manufacturing Practice GMP/GHP policies I Ensure Health and Safety Regulations are followed including FIFO.
• General Store Cleaning tasks as directed. 
• Notify Store Manager, Shift Supervisor of issues potentially resulting in corrective action.

Key Policies and Procedures

• FOH Training Matrix
• Food Safety Manual
• Store Forms –Daily, Weekly, Fortnightly, Monthly
• Store Procedures
• Store Recipes

KEY PERFORMANCE INDICATORS 

• Be a Champion of Brand Standards
• Customer Satisfaction – Achieve a minimum 90% customer satisfaction rate on service delivery, this includes wait times for customers when ordering and collecting food.