Privacy Policy

1. Privacy and Security Policy

Barnacle Bill Australia ACN 647 220 942 and its related entities (collectively, Barnacle Bill, us, we, our) are committed to protecting the privacy of your personal information.

This policy is intended to provide a general overview of our policies for the handling of your personal information. Other policies may apply instead of or in addition to this Privacy Policy in certain circumstances.

By using our website at www.barnaclebill.com.au and/or providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.

2. Collection of your personal information

We may collect personal information about you in the course of your dealings with Barnacle Bill (for example, if you submit an online enquiry or apply for a position).

The type of personal information we collect will depend on your dealings with us. Generally we will collect your name, address, telephone number and email address. We may also collect other personal and sensitive information from you (for example, if you are applying for a position with Barnacle Bill or at a Barnacle Bill store then the personal information we collect may include your resume, qualifications, skills, education provider and history, work history and residency status).

We will only collect information that is necessary for our business functions. We collect your personal information directly from you, unless it is impracticable or unreasonable to do so. From time to time we may collect personal information about you from third parties (for example, from publicly available sources, when you transact with our franchisees or if you apply to become a franchisee).

If you provide us with personal information about a third party, you represent, and we collect it on the basis that, you have that person’s consent for us to collect and handle their personal information in accordance with this privacy policy.

If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to provide products or services to you.

3. Purposes for which personal information is collected, held, used and disclosed

We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.

Generally, these purposes include responding to your enquiries, providing you (or arrange for our franchisees to provide you) with products and services, providing you with marketing information or special offers for our products and services, obtaining your feedback on your customer experience, conducting marketing and other promotional activities and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).

By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting Barnacle Bill via the details shown below.

We may exchange your personal information within the Barnacle Bill corporate group, and may disclose your personal information to our franchisees, licensees, agents and contractors for the purposes set out above.

Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.

4. Sensitive Information

We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.

5. Storage and security of your personal information

We may hold your personal information in electronic formats or in hard copy. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.

We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.

The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our website at www.barnaclebill.com.au. Please bear this in mind when transmitting information by this means to us.

6. Access and correction of your personal information

You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading please contact our Privacy Officer via the contact details shown below.

You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the law permits us to deny access. Any such requests must be made in writing to Barnacle Bill via the details shown below. No fee will be incurred for requesting access, but if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.

7. Barnacle Bill website

Our website at www.barnaclebill.com.au uses cookies. We do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes and to assist with your use of the website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to. This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.

The Barnacle Bill website may contain links to third party websites. Barnacle Bill is not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit them.

8. Overseas disclosure of your personal information

We may disclose your personal information to overseas recipients who we engage for the purposes of data storage or processing. We will contractually obligate any such recipients to keep any data disclosed confidential.

9. Changes to our Privacy Policy

We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.

10. Complaints

If you have a complaint about the way in which we handle your personal information please contact on the details below. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint.

11. Contact us

If you would like further information about the way we manage your personal information or if you have a complaint, please contact Barnacle Bill by telephone on +61 8 8332 0754, by mail at Barnacle Bill Level 1, 190 Glynburn Road Tranmere SA 5073, or by email at [email protected].

We will confirm receipt of your correspondence, and in the case of a complaint, will set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint.

Barnacle Bill Privacy Collection Statement

Barnacle Bill Australia and its related entities (collectively, Barnacle Bill) collects personal information in this form to respond to your enquiry, and to provide you with information about Barnacle Bill’s offers, to obtain your feedback and for our general business operations.

We may disclose your personal information for these purposes to third parties (such as our contractors who provide services to us, Barnacle Bill franchisees and other third parties) and as otherwise permitted or required by law. Generally, we do disclose your personal information to recipients located overseas except as permitted or required by law.

If you do not provide the requested personal information, Barnacle Bill may be unable to respond to your enquiry or otherwise deal with your request.

Barnacle Bill’s privacy policy contains additional information about the way we handle personal information, including how you may seek access to, or correction of, personal information that Barnacle Bill holds about you, and how you can complain about how we handle your personal information and how we will deal with your complaint. If you would like further information please contact Barnacle Bill at [email protected].

Barnacle Bill Privacy Collection Statement – Employment

Barnacle Bill Australia and its related entities (collectively, Barnacle Bill) collects the personal information in your application for the purpose of considering your application, for any associated recruitment process, and (if you are successful) for the purposes of your engagement with Barnacle Bill.

We may also collect personal information about you indirectly from third parties, such as your referees, educational institutions and current and former employers.

If you are unsuccessful, we may retain your personal information for up to three year for the purpose of contacting you about future positions that may be of interest to you. If you do not wish us to do so please inform Barnacle Bill on the details below.

In the course of considering your application and any associated recruitment process, we may disclose your personal information to third parties for these purposes (such as the referees and employers specified in your application, Barnacle Bill franchisees to consider whether they may have a suitable position, medical assessment providers, educational institution as well as contractors who provide services to us and other third parties as required or permitted by law).

Generally, we do disclose your personal information to recipients located overseas except as permitted or required by law.

If you do not provide the requested personal information, Barnacle Bill may be unable to consider your application.