Front of House Staff - Holden Hill

You are our Brand Champions. Working in the front of the restaurant includes taking customer orders, pack the orders, maintaining restaurant cleanliness and ensuring items are well stocked. We are looking for friendly, outgoing team members who have a strong work ethic and are committed to delivering excellent customer service. If you have some experience in the food industry – great, however, it is not an essential requirement. All you need is a vibrant personality and willingness to learn!

KNOWLEDGE AND EXPERIENCE REQUIRED

• Great Communicator and Customer Service
• Experience of Customer Services 
• Experience in Fast Paced Fast Food preparation and Service.
• Experience in Point-of-Sale Systems
• Appropriate Food Handling Certificate

SKILLS REQUIRED

• Excellent communication and interpersonal skills.
• Ability to work as part of a team.
• Strong commitment to customer satisfaction
• Keen attention to detail.
• Resilience and the ability to remain calm under pressure.
• Receiving and confirming walk-in, telephonic, and online customer orders.
• Accepting and informing the relevant staff about food and beverage requests.
• Ability to work quickly and efficiently in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Basic math skills for handling cash transactions.
• Understanding of Food Standards and WHS Requirements 

FUNCTIONAL COMPETENCIES REQUIRED

• Ability to cope with conflicting demands and to prioritise tasks.
• A positive attitude to dealing with people.
• Ability to follow quality assurance and operational processes.
• Effective Time management
• Ability to communicate on a multitude of levels depending on the situation.

RESPONSIBILITY & AUTHORITY

• Ensure high standards of customer service.
• Ensure the quality of all food is always at its highest and freshest in accordance with the Brand Recipe.
• Ensure standards of hygiene are maintained and that the store is complying with relevant health and safety regulations.
• Maintain food storage, handling and service areas at the highest standard of hygiene.

OPERATIONAL DUTIES

• With enthusiasm and genuine desire greet our customers and advise on our range of fast food and drinks and take their order with enthusiasm and a smile.
• Work in a fast-paced environment as part of a team, in a high-volume environment while remaining calm under pressure.
• Prepare salads and desserts according to Brand recipes.
• Understanding and complying with 2/4 hr rule.
• Assist in and prepare with precision our packs, delivering complete orders to the Dine in and Take Away customers promptly and accurately.
• Prepare orders from our Delivery Partner Platforms, Online and Phone Orders in the correct time frame.
• Follow all Good Manufacturing Practice GMP/GHP policies
• Properly store food items at appropriate temperature.
• Ensure Health and Safety Regulations are followed including FIFO ie rotate and use stock as per procedures
• General Store Cleaning tasks as directed.
• Clean up the preparation area and kitchen, ensure that it is cleaned and sanitized at the end of each shift.
• Notify Store Manager, Head Cook of issues potentially resulting in corrective action.
• Communicate to Cook/Store Manager stock levels.
• Preventing cross contamination to product, equipment, or packaging.
• Update the stock records
• Promote our Specials.
• Operate Redcat (Point of Sale) and EFTPOS machine.
• Operate the store Equipment – Coffee Machine, Display Fridge, Dishwasher, Kitchen Appliances.

KEY POLICIES AND PROCEDURES TO WORK WITH

• FOH Training Matrix
• Food Safety Manual
• Store Forms – Daily, Weekly, Fortnightly, Monthly
• Store Procedures
• Store Recipe Manual

PERFORMANCE INDICATORS 

• Be a Champion of Brand Standards
• Customer Satisfaction – Achieve a minimum 90% customer satisfaction rate on service delivery, this includes wait times for guests when ordering and collecting food.
• Relationships – Build strong internal relationships consistent with the Company values, this is measurable by means of general feedback.