Store Manager - Holden Hill

You will be primarily responsible for the success of your store – from store sales and profitability to the provision of quality, fresh food, first-class guest service and operational excellence.

• Ensure the quality of all food is always at its highest and freshest.
• Ensure the staff follow all food preparation and hygiene standards (Food Standards Act)
• Ensures staff comply with GMP/GHP policies
• Recognise high and rectify low performers.
• Respond to requests by the Owners in an efficient and timely manner.
• Operational management: Organizing stock and equipment, ordering supplies, and overseeing general maintenance, cleanliness, and security.
• Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by Management, controlling takings in the store, administering staff rosters, Redcat Reporting etc.
• Balances / Maintains accurate cash drawer and receipts; documents discrepancies via Redcat End of Shift procedures 
• People management: recruiting new staff, training, and developing existing staff, motivating, and encouraging staff to achieve targets, preparing and coordinating staff rosters (complete understanding of team roles and responsibilities).
• Sound understanding of the Point-of-Sale System REDCAT.
• Ensure Operational duties are being adhered to as per Team Roles
• Working to ensure standards of hygiene are maintained and that the store is complying with relevant health and safety regulations.
• Ensuring high standards of customer service are always observed.
• Implementing, and instilling in their teams, company policies, procedures, ethics,
• Handling customer complaints and queries.
• Ensure Delivery Partners processes are operational timely.
• Ensure Specials are correctly displayed and promoted for customers in a timely manner including Redcat POS Update.
• Reporting to and attending regular meetings Management.
• Establishing relationships with the local community and undertaking directed activities which comply with the company’s corporate social responsibility programs.

Franchise Owners are proud of their hardworking teams and could offer fantastic career path opportunities to develop your career.